PRIVACY POLICY

FitnessFAQs Pty Ltd (ABN 23 616 220 707) (“FitnessFAQs”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access our websites, digital programs, content, courses, subscriptions, workshops, products, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

(a) Information You Provide Directly

  • Name

  • Email address

  • Billing and mailing address

  • Phone number

  • Account login details

  • Purchase history

  • Communications you send to us

(b) Payment Information

Payments are processed by third-party payment providers, including Stripe and PayPal.

We do not store full credit card numbers or sensitive authentication data. Payment information is transmitted directly to the relevant payment processor and is governed by their privacy policies.

(c) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device identifiers

  • Browser type and version

  • Operating system

  • Pages viewed

  • Date and time of access

  • Referral URLs

  • Actions taken on our website (such as purchases or sign-ups)

(d) Cookies, Pixels, and Advertising Technologies

We use cookies, tracking pixels, server-side tracking technologies, and similar tools to:

  • Operate and secure our website

  • Analyse website traffic and performance

  • Measure advertising effectiveness

  • Deliver targeted advertising

  • Create custom audiences

  • Conduct remarketing and retargeting campaigns

Analytics

We may use analytics services such as Google Analytics (or similar providers) to understand how users interact with our website.

Analytics providers may collect usage data and may combine it with information collected across other websites.

Advertising and Retargeting (Meta / Facebook / Instagram)

We use Meta advertising services, including the Meta Pixel and related tools, to:

  • Measure the performance of advertising campaigns

  • Track conversions

  • Create custom audiences

  • Deliver targeted advertisements

  • Retarget visitors who have interacted with our website

Meta may collect or receive information from our website and combine that information with other data it holds about you.

This may include:

  • Pages visited

  • Content viewed

  • Purchases made

  • Device and browser data

  • IP address

This information may be used to display advertisements to you on Meta platforms (including Facebook and Instagram) and on other websites.

Meta processes data in accordance with its own Privacy Policy. For more information, please refer to Meta’s Privacy Policy.

Custom Audiences and Email Matching

Where permitted by law, we may use customer email addresses to create custom audiences for advertising purposes on platforms such as Meta.

This allows us to show advertisements to existing customers or to users with similar interests.

Such data is handled in accordance with applicable data protection laws and platform requirements.

Your Advertising Choices

You may manage advertising preferences through:

  • Meta Ad Preferences

  • Your device privacy settings

  • Your browser cookie settings

  • Industry opt-out tools where available

If you are located in the European Union or a jurisdiction requiring consent for non-essential cookies, we will seek your consent before activating advertising cookies or pixels.

2. How We Use Your Information

We use personal information to:

  • Provide and deliver Services

  • Process transactions

  • Send purchase confirmations

  • Respond to inquiries

  • Send marketing communications (where permitted by law)

  • Improve website performance

  • Measure advertising performance

  • Prevent fraud and abuse

  • Comply with legal obligations

We do not sell your personal information.

3. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal data under the following legal bases:

  • Performance of a contract

  • Legitimate interests (e.g., improving Services, advertising performance analysis, fraud prevention)

  • Consent (e.g., marketing communications and advertising cookies where required)

  • Legal obligation compliance

You may withdraw consent at any time where processing is based on consent.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Payment processors (Stripe, PayPal)

  • Advertising platforms (including Meta)

  • Analytics providers

  • Hosting providers

  • Email marketing platforms

  • IT and support service providers

  • Professional advisers

  • Regulatory authorities if required by law

We require third-party providers to process personal information securely and in accordance with applicable laws.

5. International Data Transfers

FitnessFAQs operates from Australia.

Your personal information may be processed or stored in Australia, the United States, or other countries where our service providers (including Meta and payment processors) operate.

These jurisdictions may have different data protection laws than your country of residence.

By using our Services, you acknowledge and agree to such transfers.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Advertising-related data may be retained in accordance with platform policies and legal requirements.

You may request deletion of your account, subject to legal retention obligations.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no system is completely secure, and transmission of data over the internet is at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

California residents may have additional rights under applicable state law.

To exercise your rights, contact: support@fitnessfaqs.com

We may verify your identity before processing requests.

9. Marketing Communications

We may send marketing emails in accordance with applicable law.

You may unsubscribe at any time by:

Transactional emails relating to purchases may still be sent.

10. Children’s Privacy

Our Services are not directed to individuals under 18.

We do not knowingly collect personal information from children under 13.

11. Third-Party Links

We are not responsible for privacy practices of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised date.

Continued use constitutes acceptance.

13. Contact Information

FitnessFAQs Pty Ltd
Email: support@fitnessfaqs.com